0131 235 2525 [email protected]

FAQ – Removals help and advice

Moving house? Find answers to the most frequently asked questions

Moving house can seem daunting, but don’t worry we are with you every step of the way. To help plan your move, we have made a list of some of the questions customers often ask about moving house, and the removals process.

For more help and advice, please feel free to ask via our contact form, or call any time on 0131 235 2525

What size removal van do I need?

For a 1 or 2 bedroom flat, our Luton van is normally big enough. For a larger detached house you may require one of our larger removal lorries. We have a fleet of removal vehicles which are suitable for every size of house move. Once we have visited your property we can decide on what vehicle is required for your size of removal.

How long in advance do I have to book my removal?

It is best to book your removal as soon as you know your moving date. This way you can secure the right size of vehicle and correct number of crew to fulfil your move competently. Even if you don't know the exact date of your move, please get in touch. This way we can discuss vehicles and packing, which can usually be done in advance.

When should I get a quote for moving house?

Moving house can be stressful, so it is a good idea to plan in advance as much as you can. We can give you a free no obligation quote any time. Knowing roughly how much your removal will cost can help you budget during what can be an expensive time. Each removal is different so we will need to view your property, its location and access, and the amount of belongings you will be transporting.

Do you offer weekend moves?

Yes we do. However, a small additional charge is added for Saturday and Sunday moves as they are outwith our normal working week.

Do you supply removal boxes, tape and packing materials?

Yes, we do. We provide all the removal boxes you need free of charge, as well as packing materials such as tape, packaging paper and bubble wrap at an additional cost. These will be delivered free for removals Edinburgh and the Lothians. Once you have completed your unpacking at your own pace, we will arrange a FREE uplift. All our packing materials are recyclable.

Cardboard clothes carrying boxes come in the removal van on the day of your move.

Do removal companies pack for you?

Yes, we offer a removal packing service. We can pack everything for you, or you may just want help safely wrapping your breakable items. Packing is normally completed the day before you move house and is a great way of taking the stress out of moving. We’ll bring all the boxes and materials with us and our highly experienced, fully trained staff will ensure everything is safely wrapped using recyclable materials.

Do I need to empty drawers and wardrobes before removal?

No, we recommend leaving items inside your chest of drawers. Clothes should also stay on hangers inside wardrobes. Our team will transfer your hangers into cardboard hanging garment carriers (cardboard wardrobe boxes) on your removal day.

Do I need to arrange insurance for moving house?

Our removals service includes Goods in Transit insurance with cover up to £50k, which usually adequately covers most clients possessions. Whilst in storage, your items are covered for up to £3,000 per container. Additional insurance cover is available, please ask for information. All customers are required to complete a declaration of insurance prior to their removal day for insurance purposes.

What access is required for removal vehicles?

During a removal, it is helpful to have clear access to your property. Our vans come equipped with ramps which can be configured in a number of ways to help us load and unload. If required we can arrange with your local Council to have Parking Suspended in advance. If no dispensation is available for parking suspension, we can use cones to reserve our access at the uplift and/or delivery address in advance of your removal day. We can suspend single yellow lines, parking bays, and pay and display. We also use google earth and site visits to assess any issues prior to your move.

Do I need to be at the house when the move takes place?

We recommend where possible to at least meet and greet your crew on removal day. However you don't have to be present all day - you will no doubt have many other jobs to take care of! We remind you that it is your responsibility to ensure that the property you are vacating is completely cleared when we are ready to go.

What time will the removals team arrive?

Our approximate arrival time is 8.30am for morning or all-day removals. If you book an afternoon removal slot, we will arrive between 1-2pm. Your removal quotation will state our expected arrival times. Vicki at the office will liaise with you by email and/or telephone at least the day prior to our crews arrival. You can also get updates on your crew's progress on your moving day.

Can you move a Grand piano, Baby grand or Upright piano?

Yes, we can. We have a piano removal specialist with over 30+ years experience who will personally oversee this. Pianos are delicate instruments so we use a special piano shoe and a 4 man crew for this part of your move to ensure your piano is moved with minimal disruption.

Do you offer a disposal or dumping service?

Yes, we can dispose of your unwanted or bulky items. However, there is an additional charge for this service as we are a commercial company and are charged accordingly for disposing of goods.

Do you provide furniture storage?

Yes, we have a modern, insulated storage warehouse in Edinburgh, with 24 hour CCTV monitoring, fire and intruder security systems. Storage containers are packed at your property. We will wrap items in removal blankets, 4-ply paper covers and plastic mattress bags. A detailed inventory is made of what goes into each container and and a security seal gets attached to the lock. You are not limited to a minimum or maximum length of storage time. This is very useful if you are downsizing, or if you are not sure exactly what furniture to have in your new property.

Do you supply floor coverings and carpet runners?

Yes, we take great care not to damage your carpets and doorways. We can use carpet protectors and door frame protectors. Please ask the leading senior foreman or the estimator in advance.

Do you provide covers for my soft furnishings during removal?

Yes, we do. Settees and armchairs will travel in specialist sofa removal bags. These come in different sizes, eg 3 seater bag. We also supply mattress bags on the day of your move. Larger items will be securely wrapped in removal blankets and other specialised padded removal blankets on the day.

What if my sofa will not fit through the door during removal?

Sofa arms, feet and even backs can usually be removed to squeeze large chairs through narrow doors and round tight corners. Often, bulky sofas can be dismantled and reassembled in your new property. In extreme circumstances, we might require a window to be removed by a qualified glazier, or use a specialist crane company to lift very large sofas or chairs in or out of a property with difficult access issues. All this will be planned in advance and we will discuss any extra charges with you. Our experienced removal crews have years of expertise and know all the tricks to solve access problems.

Do you dismantle and reassemble beds during removal?

Yes, we can dismantle and reassemble beds free of charge if a standard allen key is all that is required. Other dismantling and reassembling is charged per item. We can dismantle and reassemble wardrobes, beds, cots, daybeds etc, just ask our estimator.

Do I need to disconnect my dishwasher or washing machine for removal?

If you are taking your dishwasher or washing machine to your new property we can disconnect these for you. However, we cannot reconnect them again, as this needs to be done by a qualified plumber.

Do you do internal house moves?

Yes, we do. Maybe you are moving from one flat to another in the same building, changing the layout of your house, or simply moving furniture from one room to another. In this case we can help you with the heavy lifting and storage units.

Do you move safes?

Yes, we do. Safe removals sometimes require the hire of a small crane. We can assess the move and let you know what is required to ensure the health and safety of our staff.

Contact Us

For Removals and Storage in Edinburgh please get in touch with Blackhall Moving & Storage. We would be delighted to arrange a FREE no obligation survey at a time that is convenient for you.

Call us to arrange your FREE consultation - 0131 235 2525